Know what you need to manage — then build the right learning around your workforce.
A practical starting point for New Zealand health and community support employers. Explore provider responsibilities, workplace risks, workforce learning, competency evidence and useful tools without having to search the whole NZQC library.
Employer knowledgeWorkforce learning
Practical guidance for health and community support employers.
Run your employer compliance check
Review worker safety, consumer rights, complaints, privacy, workforce capability, standards and evidence. The result identifies areas to review without pretending to certify compliance.
Where should I start?
Follow these five steps in order if you are setting up or reviewing your workplace compliance approach. You can return here whenever you need to find your next step.
New here? Start at Step 1. Already managing a system? Jump to the step that matches what you need to work on today.
What do I need to manage?
Choose the area you need to work on. Each guide explains the manager responsibilities, gives you a practical Manager Check, then points you to workforce learning or evidence only where it is relevant.
Health, safety & risk
Manage workplace risks, incidents, worker preparation, working arrangements and changing H&S requirements.
Start the manager check →People & employment records
Keep employment agreements, wage and time records, leave information and record ownership organised.
Start the manager check →Training & competency
Define role-based learning, track completion and keep practical competency separate where verification is needed.
Start the manager check →Privacy & health information
Manage sensitive information, access, worker privacy awareness and the response to privacy concerns or breaches.
Start the manager check →Consumer rights & service quality
Connect rights, choice, complaints and feedback to everyday practice and service improvement.
Start the manager check →Records & evidence
Make evidence, ownership, status and outstanding actions easy for managers to find and review.
Start the manager check →Not sure which one? Start with Health, Safety & Risk, then work across the six areas. You do not need to complete everything in one visit.
What do your workers need to learn?
Support Worker Learning Pathway
Choose foundation, everyday-support, role/risk and task-based learning that fits the worker's actual work.
Choose worker learning →Practical competency checks
Use practical observation where knowledge alone is not enough. Start with medication support.
Medication competency check →Individual courses
Open the Health & Support course catalogue when you already know which learning your worker needs.
Browse courses →