1. Worker health, safety & work risks
Must: Are work health and safety risks identified and controlled for the work people actually perform?
Include relevant risks such as home visits, lone work, driving, manual tasks, violence or aggression, infection exposure and emergencies.
Where workers work alone or in people's homes, are the specific risks and response arrangements understood?
Consider communication, escalation, entry/exit, changing environments and foreseeable confrontation or injury.
2. Consumer rights & service quality
Must: Can people receiving services exercise their rights under the Code of Health and Disability Services Consumers' Rights?
Consider respect, dignity, communication, information, choice and consent, support, appropriate standards and the right to complain.
Must: Is there a complaint process that meets the provider duties that apply under Right 10?
Check acknowledgement, information for the consumer, documentation, decision timeframes and communication of outcomes.
3. Privacy & health information
Must: Is health information collected, stored, used, accessed and disclosed consistently with the Health Information Privacy Code?
Use the current Code. The 2026 version includes the new Rule 3A changes effective from 1 May 2026.
4. Workforce capability
Are learning, instruction, supervision and competency requirements matched to each worker's actual role and tasks?
Do not treat course completion alone as proof of practical competency where observation or demonstration is needed.
If workers support medication or other higher-risk tasks, is practical competency verified where appropriate?
Select Not applicable if these tasks are genuinely outside your service.
5. Standards, contracts & assurance
Have you confirmed whether Ngā Paerewa and any audit/certification obligations apply to your service?
Applicability differs by service and contractual context. Do not assume every provider is audited in the same way.
Have service contracts, funder requirements and provider-specific obligations been identified and assigned to an owner?
Contractual obligations may add requirements beyond the general legal framework.
6. Evidence & improvement
Can managers retrieve useful evidence of training, competency, incidents, complaints, corrective actions and service-quality follow-up?
Records should support decisions and assurance rather than become paperwork for its own sake.
Your review picture
Answer the questions above. Areas needing attention will appear here without a misleading compliance percentage.