Know what you need to manage — then build the right learning around your workforce.
A practical starting point for New Zealand cleaning and property-service employers. Organise worker safety, chemicals, lone and remote work, client-site coordination, training and evidence around the services you actually provide.
Employer knowledgeWorkforce learning
Where should I start?
Follow these five steps in order if you are setting up or reviewing your workplace compliance approach. You can return here whenever you need to find your next step.
New here? Start at Step 1. Already managing a system? Jump to the step that matches what you need to work on today.
What do I need to manage?
Start with the services, sites and risks that actually exist in your business. Office cleaning, commercial property services, exterior work and specialist cleaning can create different requirements.
Health, safety & worksite risks
Manage slips, manual handling, equipment, work at height, vehicles and other risks relevant to the work.
Start the manager check →Chemicals & exposure
Manage cleaning chemicals and other hazardous substances, including inventory, SDS, training and exposure controls where applicable.
Start the manager check →People & employment records
Keep employment agreements, hours, pay, leave and workforce records organised across changing shifts and client sites.
Start the manager check →Training & competency
Match induction, instruction, PPE, equipment training and supervision to the tasks and risks workers actually face.
Start the manager check →Lone work & client-site coordination
Manage remote or isolated work and coordinate overlapping duties with clients, property managers and other PCBUs.
Start the manager check →Records & evidence
Keep required records and useful evidence of controls, training, incidents, chemical management and follow-up.
Start the manager check →What does your workforce need before they do the work?
Cleaning & Property Learning Pathway
Connect induction, chemical safety, equipment and task-specific learning to each person's actual work and risks.
Browse cleaning learning →Competency & supervision
Check practical capability and provide appropriate supervision before workers undertake tasks they are not ready to perform independently.
Open manager guide →Individual courses
Open the Cleaning & Property catalogue when you already know which learning a worker needs.
Browse courses →