NZ Quality & Compliance Hub
Health & Community Support · Employer knowledge

Health, safety & risk

Start with the risks created by the work, not a generic checklist.

For health and community support employers, health and safety management needs to reflect the work people actually do — including home visits, working alone, driving, personal support tasks and other identified workplace risks.

What should a manager have in place?

Use this as a practical management prompt. The exact controls and records depend on your service, workers, clients and the work being carried out.

Risk managementA way to identify hazards, assess work risks, record controls and review whether those controls are working.
Incident responseA clear process for workers to report incidents, injuries, near misses and concerns, with follow-up ownership.
Worker preparationRelevant information, training, instruction and supervision before workers undertake higher-risk or unfamiliar work.
Working arrangementsControls for risks such as lone work, home visits, driving, violence or aggression, manual tasks and emergencies where relevant.

Manager check

  • Can we show our significant work risks and the controls currently in place?
  • Do workers know how and when to report an incident, near miss or safety concern?
  • Can we identify which roles require specific learning, instruction or practical competency?
  • Is someone responsible for reviewing incidents, overdue actions and changing risks?
  • Can we find the evidence without searching through multiple systems or folders?
Open the free 2027 H&S guide →Back to Employer Hub

Connect this to your workforce

Use this topic to decide what workers need to understand for their actual role. NZQC learning supports awareness and knowledge; it does not replace provider-specific procedures, supervision or practical competency checks where those are needed.

Worker H&S Essentials →Incident / injury / near-miss reporting →Remote & isolated work →Violence & aggression →Vehicle & driving safety →

Keep the evidence useful

Record the learning or practical check that is relevant to the role, and make the next action visible to the person managing the workforce.

Workplace Training Matrix →WorkSafe: training, instruction & supervision →

NZQC provides practical educational information. It is not legal advice and does not certify that a provider is compliant. Check the official source and the requirements that apply to your service, contracts and scope.