1. Chemicals, exposure & PPE
Must: Are cleaning chemicals and other hazardous substances identified, with current safety information and suitable controls for how they are actually used?
Consider substitution, dilution/handling methods, ventilation, storage, spills, incompatible products and exposure routes.
Where PPE is required, is it suitable for the chemical/task, provided and maintained, with workers trained in correct use?
PPE is a last line of defence after other reasonably practicable controls.
2. Slips, equipment & manual tasks
Must: Are wet-floor, trip, equipment and manual-handling risks controlled for the sites and tasks workers perform?
Cleaning processes can create slippery surfaces; equipment, cords, loads and site layout can add further risks.
Must: Are workers instructed and supervised in safe use of cleaning equipment and any higher-risk property-service tools?
Capability and supervision should reflect the equipment, site and worker experience.
3. Lone, after-hours & client-site work
Must: Where people work alone or after hours, are access, communication, check-in and emergency arrangements suitable?
Consider locked premises, violence/aggression, chemicals, equipment, lifting and how assistance would be raised.
4. Workforce capability & site coordination
Are induction, chemical/equipment instruction, training and supervision matched to each person's tasks and client sites?
Practical capability matters for chemicals, PPE, machinery/equipment, ladders and specialist cleaning tasks.
Are client-site hazards and overlapping duties coordinated with clients, property managers or other PCBUs where needed?
Workers should know relevant site hazards, emergency arrangements and who owns actions when duties overlap.
5. Records, incidents & evidence
Can managers retrieve useful evidence of chemical training, SDS/inventory controls, equipment checks, incidents, site issues and follow-up?
Keep records that are specifically required and useful evidence that important controls are actually being managed.
Are incidents, failed controls and corrective actions assigned and followed through?
Managers should be able to see what remains outstanding and whether important changes worked.
6. Review & improvement
Can managers see chemical controls, site risks, workforce capability, incidents and outstanding actions in one reviewable picture?
Evidence should support decisions and verification rather than become paperwork for its own sake.
Your review picture
Answer the questions above. Areas needing attention will appear here without a misleading compliance percentage.